We respects and protects our users’ privacy. This Privacy Policy ("Policy") describes how Electra ("Electra," "we," or "us") collect, use, share and protect your information. The Policy applies to information collected when you use our websites, and other online products and services where this Policy is posted (collectively, the "Services").
Types of information Electra collects from you are as below:
When you register for an account in Electra or communicate with us through the Services, we may collect information that you provide such as your username, email address, first and last name, birth date and other identifying information you choose to provide.
Your information may also be collected via surveys. Participation in surveys is completely voluntary and you may decide whether or not to participate and disclose your information. Participating in surveys may require your contact information (such as name and email address) and demographic information (such as serving industry and job position).
Electra may store, process and maintain files that you create and/or upload through the Services (as well as previous versions of your files). These include drawings, teams and folders that you create, as well as other account related data.
When you are using our Services, Electra’s servers automatically collect information about your activity and use of Electra, such as browser type, page viewed, time spent on Electra, traffic source, action taken and potential personal identifiable information like Internet Protocol (IP) address. To collect said information, Electra uses common Internet technologies like cookies and web server logs. Cookies is a piece of data sent from our server, it is stored on your computer and we use it to enhance your user experience as well as saving your preferences.
Electra may also collect automated error reports when there is software malfunction, said reports may contain partial or all information in your drawings. Electra may review the reports to help resolving problems with the Services.
Electra may receive your information from third party sources, and combine that with information collected directly through our Services. Example of third party sources: when you create a Electra account or access Electra via a third party service account like Google account, Electra will have access to certain information about you from Google (eg. Username), in accordance with the authorization procedures determined by the third party services.
When you create a paid Electra account, your payment will be processed by our payment service provider. Electra does not retain any user banking information on our servers, thus we are not responsible for the security of your banking details.
Electra uses information collected through our Services and third party sources for the purposes stated in this Policy, unless otherwise disclosed to you. Below are some examples on how we may use your information:
Electra may share your information with a limited number of third parties who have agreed to privacy restriction similar to Electra Privacy Policy. The circumstances where your information is shared are as following:
Electra does not share, sell or trade your information with third parties for commercial purpose.
Electra employs administrative and technical measures to store and protect our users’ information against loss, unauthorized access, disclosure, alteration or destruction of information.
When you submit your information, Electra transmits them via Secure Socket Layer (SSL) technology to our off-site secured servers, where they are encrypted and stored. All your information is hosted with our server providers, which has a reputation of maintaining 99% uptime.
Only authorized employees and contractors are given access to users’ information. Electra maintains a strict assessment over such access, and ensures information is disclosed only when it is absolutely required.
Electra may update this Policy at any time to reflect changes in our Services. We will indicate when changes have been made by revising the date at the top of this page. We encourage you to review this Policy to stay informed on our information collection, use and protection practices.
If material changes are made to this Policy, you will receive an additional notice of such changes before implementing the changes in a materially different way.
For any question, feedback or complaints regarding this Policy or Electra’s Privacy practices in general, please contact us at support@radicasoftware.com